Customer reviews

Awesome It's look like awesome

excellent one it’s looks amazing on hands

astro ✨️ "cyberpunk" im really happy 🙏💖✨️🐛

unique code difference, not customer friendly. I recently received my Urban Monkey watch, and I must say—the product itself is absolutely stunning. The design, build quality, and overall look of the watch are excellent and truly reflect a premium, high-end brand. In terms of the watch alone, I’m genuinely impressed. However, my experience beyond the product has been quite disappointing. First, the Urban Monkey app is not user-friendly at all. There were no email, WhatsApp, or SMS updates regarding order confirmation, shipment, or transit. As a customer, this lack of communication creates unnecessary confusion and anxiety. Secondly, the app does not display proper order tracking details. It only shows “fulfilled” or “unfulfilled” status, with no in-transit updates or detailed order information, which is very basic and expected from a brand of this level. The biggest disappointment, however, is regarding the unique watch code. I specifically ordered the watch with the code 777, which was one of the main reasons I placed the order and waited in the VVIP slot. Unfortunately, the watch I received has the code 608, which is completely different from what I selected. This defeats the entire purpose of choosing a unique, limited number and feels extremely unfair. For a brand that positions itself as exclusive and premium, such lapses in order management, communication, and fulfillment are unacceptable. While the product is excellent, the overall customer experience has left me deeply dissatisfied.

awsome color and texture astro is the best

astr0