Policies & guidelines

The master agreement governing your use of Burbn. Contains the arbitration provision and the order of precedence.

What personal data we process, why, how long we keep it, and your rights as a data principal.

What may and may not be posted, and how content standards are enforced.

How our augmented reality camera effects work, what information they use, how long it is kept, and how to turn them off.

Cookies and similar technologies we use, and how to control them.

Return eligibility, exchange, the process, and refund timelines.

What happens when an order does not arrive, does not match the listing, or a seller does not honour their stated returns window.

Coverage, dispatch and delivery timelines, cash on delivery, and failed deliveries.

Creator eligibility, content rules, monetisation, valid views, payouts, and enforcement.

The seller contract: onboarding, listings, fulfilment, commissions, payouts, reserves, and compliance.