Shipping & Delivery Policy

This Shipping & Delivery Policy ("Policy") forms an integral part of the Terms of Service and governs the manner in which orders placed on the Burbn platform, accessible via scrolling.in and seller.scrolling.in (collectively, the "Platform"), are shipped, delivered, handled, and managed.

Burbn is a technology-enabled marketplace intermediary that facilitates transactions between buyers and independent third-party sellers. Burbn does not manufacture, store, own, or directly sell any products listed on the Platform unless explicitly stated otherwise. All shipping and delivery obligations are undertaken by sellers either directly or through third-party logistics providers integrated with the Platform.

1. Nature of Shipping Services and Platform Role

Burbn provides digital infrastructure that enables sellers to list products, receive orders, generate shipping labels, select logistics partners, and track shipments. While Burbn may integrate with third-party courier and logistics providers to enable shipping functionality, Burbn does not operate as a carrier, freight forwarder, or postal service.

Any estimated delivery timelines displayed on the Platform are indicative in nature and are based on information received from sellers and logistics partners.

Disclaimer: Burbn does not assume responsibility for delays, non-delivery, loss, or damage caused by sellers, logistics providers, or circumstances beyond Burbn's reasonable control. Burbn's role is limited to facilitating communication, providing order status visibility, and assisting in resolution where feasible.

2. Shipping Coverage and Serviceability

Shipping availability on the Platform is subject to multiple dynamic factors including but not limited to:

• Seller configuration
• Courier serviceability
• Regulatory restrictions
• Geographic limitations

While sellers may offer delivery across various locations in India, not all products may be serviceable to all PIN codes. Serviceability is determined at the time of checkout based on information provided by sellers and logistics partners and may change without prior notice.

Important: Burbn does not guarantee delivery to all locations and reserves the right to restrict shipping to certain areas where logistics operations are unavailable, unsafe, or restricted by law or courier policies.

3. Shipping Charges and Cost Allocation

Shipping charges applicable to an order are calculated based on parameters such as:

• Delivery location
• Shipment weight
• Volumetric weight
• Shipping mode
• Courier partner
• Payment method

Such charges may be borne by the buyer, the seller, or shared between both parties, depending on the seller's pricing and shipping configuration.

All applicable shipping charges, if any, are disclosed to the buyer prior to order confirmation. Burbn does not independently set shipping rates unless explicitly stated and shall not be liable for discrepancies arising from courier pricing, fuel surcharges, or logistical cost variations.

4. Order Processing, Handling, and Dispatch

Standard handling time for orders in India is 0–1 business days after order confirmation, before courier handover. Any product-specific exception will be shown on the product listing or at checkout.

Upon successful placement of an order, the seller is notified and becomes solely responsible for processing, packing, and dispatching the product within the handling time specified on the product listing. Handling times may vary between sellers and products and are displayed for informational purposes only.

Delays in order processing may occur due to inventory constraints, operational issues, or unforeseen circumstances. Burbn does not guarantee that sellers will adhere to stated handling times and shall not be liable for delays attributable to sellers.

5. Shipment Tracking and Status Updates

Once an order is dispatched, shipment tracking details are made available to buyers through the Platform based on data provided by logistics partners. Tracking updates are subject to the accuracy, frequency, and reliability of third-party courier systems.

Disclaimer: Burbn does not control or verify real-time tracking information and disclaims responsibility for inaccuracies, delays in updates, or technical issues affecting shipment visibility.

6. Estimated Delivery Timelines

Standard transit time within India is 2–5 business days after dispatch. Including handling, the standard estimated delivery window is 2–6 business days. Destination-specific estimates shown at checkout take precedence.

Estimated delivery timelines displayed on the Platform are indicative estimates provided by logistics partners and may vary due to factors such as:

• Courier workload
• Weather conditions
• Regulatory inspections
• Transportation disruptions
• Customer availability

Such timelines are not guaranteed and do not constitute a contractual obligation on Burbn or the seller.

7. Cash on Delivery (COD) Shipments

Cash on Delivery may be offered at the discretion of sellers and subject to courier serviceability and internal risk assessment.

Buyers opting for COD are required to make full payment at the time of delivery. Failure or refusal to accept delivery without valid cause may result in account restrictions or limitation of future COD access.

8. Failed Deliveries, Reattempts, and RTO

If a delivery attempt fails due to the following reasons, logistics partners may attempt redelivery as per their internal policies:

• Incorrect address
• Customer unavailability
• Refusal to accept delivery
• Other customer-related reasons

If delivery remains unsuccessful, the shipment may be returned to the seller and marked as Return to Origin (RTO). Costs associated with RTO, including shipping and reverse logistics charges, may be borne by the seller or buyer as per seller policy.

Note: Burbn reserves the right to take corrective measures against accounts with excessive failed deliveries or RTO incidents.

9. Lost, Damaged, or Tampered Shipments

In cases where shipments are lost, damaged, or tampered with during transit, buyers are required to report the issue promptly through the Platform.

Resolution of such issues is subject to investigation by the seller and/or logistics provider. Burbn may facilitate communication but does not guarantee replacement, refund, or compensation unless explicitly provided under applicable policies.

10. Customer Address and Delivery Responsibility

Buyers are solely responsible for providing accurate and complete delivery information.

Burbn and sellers shall not be liable for delivery failures, delays, or losses arising from incorrect or incomplete address details provided by buyers.

11. Force Majeure

Neither Burbn nor sellers shall be liable for delays or failures in delivery resulting from events beyond reasonable control, including but not limited to:

• Natural disasters
• Acts of government
• Labor disruptions
• Epidemics and pandemics
• Transportation network failures

12. Seller Compliance and Enforcement

Sellers using seller.scrolling.in are required to comply with Burbn's shipping standards, performance metrics, and applicable laws.

Burbn reserves the right to suspend, restrict, or terminate seller accounts for repeated shipping violations, excessive delays, or high RTO rates.

13. Policy Modifications

Burbn reserves the right to amend this Policy at any time. Changes shall be effective upon publication on the Platform.

Continued use of the Platform constitutes acceptance of the updated Policy.

14. Order of Precedence

Which means: If two Burbn documents disagree, this list decides which one wins, so the answer is the same no matter which document you read first.

this Policy forms part of a single set of contractual documents governing use of the Burbn platform. Where a conflict or inconsistency arises between this Policy and any other document in that set, the conflict shall be resolved by applying the following order of precedence, in descending order of authority:

1. any separately signed written agreement between Burbn and the relevant party, but only for the programme it covers and only to the extent of the conflict
2. the Terms of Service
3. the Merchant Agreement, for matters concerning sellers
4. the Creator Policy, for matters concerning creators
5. the Privacy Policy and the Camera Effects and AR Lenses notice, for matters concerning personal data
6. the Community Guidelines and Content Policy
7. the Returns, Exchange and Refunds Policy, the Burbn Money Back Guarantee, the Shipping and Delivery Policy, and the Cookie Policy
8. any other notice, help-centre article, dashboard text, or in-product copy

A document lower in this order does not narrow, qualify, or waive a right or obligation created by a document higher in it. Where a document lower in the order is silent on a matter addressed by a higher document, the higher document applies. Headings, summaries, and any explanatory text introduced by the words "Which means" are provided for readability only, do not form part of the operative terms, and do not limit the provisions they accompany.

No statement made in help-centre articles, dashboard copy, in-product text, marketing material, or by any employee or agent orally shall vary this Policy unless recorded in a written amendment published under the modification provisions of the Terms of Service.

15. Platform Role and Intermediary Status

Which means: Burbn runs the marketplace and the app. It does not manufacture, own, or sell the products listed on it, and it does not author the content users post.

Burbn operates as an intermediary within the meaning of the Information Technology Act, 2000 and as a marketplace e-commerce entity within the meaning of the Consumer Protection (E-Commerce) Rules, 2020. Burbn provides a technology platform that enables independent third-party sellers to list and sell goods, and enables users to publish content, communicate, and transact.

1. Burbn does not manufacture, import, stock, own, inspect, or take title to any product listed on the platform, except where a listing expressly and prominently identifies Burbn as the seller of record. The contract of sale for every other listing is formed directly and exclusively between the buyer and the relevant seller.
2. Burbn does not originate, select, author, commission, or modify user content, and does not exercise editorial control over it. Any moderation, ranking, recommendation, labelling, removal, or restriction undertaken by Burbn is performed voluntarily and in good faith to protect users and to comply with law, and shall not be construed as adoption of, endorsement of, or responsibility for that content, nor as conduct displacing the protection conferred by Section 79 of the Information Technology Act, 2000.
3. Burbn observes the due diligence obligations applicable to intermediaries under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, including publication of these documents, operation of a grievance mechanism, and removal or disabling of access to unlawful information on receipt of actual knowledge in the form of a court order or a notification by an appropriate government agency.
4. Nothing in this Policy creates any agency, partnership, joint venture, employment, franchise, or fiduciary relationship between Burbn and any seller, creator, logistics provider, payment provider, or user. No party may hold itself out as having authority to bind Burbn.
5. Where Burbn assists a user in a dispute with a seller, processes a refund, arranges a pickup, or applies a service standard against a seller, it does so as an administrative facility for the orderly operation of the marketplace. Such assistance does not constitute an assumption of the seller's obligations, an admission of liability, or a warranty by Burbn in respect of the goods.

16. Disclaimer of Warranties

Which means: The platform is provided as it is. Burbn does not promise it will be uninterrupted, error-free, or fit for a particular purpose you have in mind.

Without limiting the generality of the foregoing, Burbn does not warrant that:

• the platform will be uninterrupted, timely, secure, or free from error, defect, or vulnerability;
• any defect, interruption, or vulnerability will be corrected within any particular period;
• the platform, or any server or infrastructure through which it is delivered, is free of malicious code;
• any result, outcome, reach, impression count, conversion, ranking, payout, revenue, saving, or commercial benefit will be achieved;
• any estimate, forecast, projection, delivery timeline, availability indication, price comparison, or analytics figure displayed on the platform is accurate, complete, or current;
• any content, listing, review, rating, claim, or representation published by a seller, creator, or other user is accurate, lawful, or reliable; or
• any third-party service, integration, logistics provider, payment provider, or technology provider will remain available or will perform as described.

Statistical, algorithmic, and machine-learning outputs — including recommendation ranking, search results, fraud signals, view validation, and content classification — are inherently probabilistic. They are provided as operational tools and not as statements of fact, and no warranty is given as to their accuracy in any individual case.

Nothing in this clause excludes or restricts any warranty, condition, guarantee, or right that cannot lawfully be excluded or restricted, including under the Consumer Protection Act, 2019. See the clause titled "Preservation of Statutory Rights" below.

17. Limitation of Liability

Which means: There is a ceiling on what Burbn can be made to pay, and Burbn is not liable for indirect losses such as lost profits. Some liabilities cannot be limited by law and are not limited here.

17.1 Exclusion of Indirect Loss

To the maximum extent permitted by applicable law, Burbn and its affiliates, directors, officers, employees, agents, licensors, vendors, and third party service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive loss or damage, nor for any loss of profit, loss of revenue, loss of anticipated saving, loss of business, loss of goodwill or reputation, loss of opportunity, loss of data, or cost of procuring substitute services, howsoever arising and whether in contract, tort including negligence, breach of statutory duty, restitution, or otherwise, and whether or not Burbn was advised of the possibility of such loss.

17.2 Aggregate Financial Cap

Subject to clause 17.4, the total aggregate liability of Burbn arising out of or in connection with this Policy, whether in contract, tort, breach of statutory duty, or otherwise, and whether in respect of one claim or a series of related claims, shall not exceed the greater of:

1. the total amounts actually paid to Burbn by, or paid out by Burbn to, you under this Policy in the 3 calendar months immediately preceding the first event giving rise to the claim; and
2. INR 5,000 (Rupees Five Thousand).

The monetary floor at sub-clause (2) applies so that the cap can never evaluate to nil. A cap capable of evaluating to nil operates as an exclusion of liability rather than a limitation of it, and is accordingly stated here as a floor so that the clause remains a genuine limitation.

17.3 Matters Outside Burbn's Control

Burbn shall not be liable for loss or damage arising from:

• any defect in, safety of, description of, quality of, legality of, or non-conformity of any product supplied by a seller;
• any act, omission, delay, misconduct, insolvency, or breach by a seller, creator, buyer, logistics provider, payment provider, technology provider, or other third party;
• any content published by a user, including any reliance placed on it;
• loss, theft, damage, misdelivery, or delay occurring in transit;
• any unauthorised access to an account arising from a failure by the account holder to keep credentials secure;
• any suspension, restriction, or removal of content, listings, features, or accounts undertaken in accordance with these documents;
• any interruption, degradation, or unavailability of the platform, including during scheduled or emergency maintenance; or
• any event falling within the clause titled "Force Majeure" below.

17.4 Liabilities That Are Not Limited

Nothing in this Policy shall exclude or limit the liability of either party for:

• death or personal injury caused by that party’s negligence;
• fraud or fraudulent misrepresentation;
• wilful misconduct or gross negligence;
• any liability that cannot lawfully be excluded or limited under applicable law; or
• in the case of a seller or creator, the indemnity obligations owed to Burbn.

17.5 Basis of the Bargain and Allocation of Risk

Each party acknowledges that the exclusions and limitations in this clause are a reasonable and negotiated allocation of commercial risk, that they are reflected in the fees and commercial terms applicable between the parties, and that Burbn would not make the platform available on the same terms without them. Each sub-clause operates separately. If any sub-clause is held to be unenforceable in whole or in part, the remaining sub-clauses continue to apply.

This clause survives termination or expiry of this Policy and continues to protect Burbn in respect of claims relating to the period before termination.

18. Indemnity

Which means: If Burbn is sued or fined because of something you did, you covers the cost.

You shall indemnify, defend, and hold harmless Burbn, its affiliates, and their respective directors, officers, employees, agents, licensors, vendors, and third party service providers from and against all claims, demands, proceedings, losses, liabilities, damages, fines, penalties, taxes, interest, awards, settlements, and costs, including reasonable legal fees and the internal cost of responding to regulatory or law-enforcement process, arising out of or in connection with:

• any breach of this Policy or of any other document in the Burbn policy set;
• any content, listing, claim, representation, review, advertisement, or communication published or made;
• any product supplied, including its defect, safety, labelling, description, packaging, warranty, or non-conformity;
• any infringement or misappropriation of intellectual property, publicity, privacy, or personality rights;
• any breach of applicable law, regulation, licence condition, or order of a court or authority;
• any misuse of personal data, including any failure to comply with obligations owed as a data fiduciary or data processor;
• any tax, duty, cess, or levy properly attributable to the indemnifying party, including any liability arising from an incorrect declaration of tax status or registration; and
• any act, omission, fraud, negligence, or misconduct of the indemnifying party or of its employees, agents, contractors, or representatives.

Burbn shall notify the indemnifying party of any claim for which indemnity is sought, without undue delay. Burbn may, at its option, assume or participate in the conduct of the defence of such claim using counsel of its choosing, and the indemnifying party shall not settle any claim in a manner that imposes any obligation, admission, or restriction on Burbn without Burbn's prior written consent. A failure or delay in notification does not relieve the indemnifying party except to the extent it is materially prejudiced by that failure.

Burbn may set off any amount due to it under this clause against any amount it holds for or owes to the indemnifying party, including payouts, balances, reserves, rewards, and refunds. This clause survives termination or expiry of this Policy.

19. Grievance Redressal and Statutory Contacts

Which means: There is a named officer whose job is to resolve complaints, with fixed deadlines. Use this route before litigation.

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection Act, 2019, Burbn has designated the officers below. Complaints may be submitted in writing, in English or Hindi, and should identify the complainant, the content, order, listing, or account concerned, and the nature of the grievance.

19.1 Timelines

• Acknowledgement: within 24 hours of receipt.
• Disposal: within 15 days of receipt, with reasons recorded.
• Removal of non-consensual intimate imagery or content in the nature of impersonation: within 24 hours of a valid complaint.
• Removal or disabling of access to unlawful information on receipt of actual knowledge by way of a court order or notification by an appropriate government agency: within 36 hours.
• Preservation of records for investigation: 180 days, or longer where required by law or by an order.

19.2 Escalation

A complainant dissatisfied with the outcome may escalate to legal@scrolling.in. Nothing in this clause restricts a complainant from approaching a consumer commission, the Grievance Appellate Committee constituted under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Data Protection Board constituted under the Digital Personal Data Protection Act, 2023, or any other competent authority, and a complainant is not required to exhaust this route before doing so where the law provides otherwise.

Complaints that are abusive, repetitive, manifestly unfounded, or made in bad faith may be closed with reasons. Submitting knowingly false information in a grievance, or a false takedown notice, may itself attract liability and may be relied upon by Burbn in proceedings.

20. Governing Law, Arbitration, and Jurisdiction

Which means: Indian law applies. Most disputes go to individual arbitration seated in Noida. The courts at Noida supervise.

this Policy is governed by and shall be construed in accordance with the laws of the Republic of India, without regard to any conflict of laws principle that would apply the law of another jurisdiction. For the avoidance of doubt, no law of any other state, province, territory, or country is intended to govern this Policy.

Any dispute, claim, or controversy arising out of or relating to this Policy, including as to its formation, existence, validity, interpretation, performance, breach, or termination, shall be resolved by final and binding arbitration on an individual basis in accordance with the arbitration provision at Section 17 of the Terms of Service, which is incorporated into this Policy by reference and applies as if set out in full here.

• Governing statute: the Arbitration and Conciliation Act, 1996.
• Seat of arbitration: Noida, Uttar Pradesh, India. The seat fixes the courts having supervisory jurisdiction over the arbitration.
• Venue of hearings: Noida, Uttar Pradesh, India, provided that hearings may be conducted by video conference or on documents alone where the parties agree or the arbitral tribunal so directs, so that participation is not unduly burdensome or expensive.
• Tribunal: a sole arbitrator, appointed by agreement failing which in accordance with the Arbitration and Conciliation Act, 1996.
• Language: English.
• Pre-arbitration step: a written notice of dispute followed by 30 days for good-faith resolution.

20.1 Interim and Urgent Relief

Notwithstanding the pre-arbitration step, either party may at any time apply to a competent court, or to the arbitral tribunal once constituted, for interim, interlocutory, injunctive, or other equitable relief, including to restrain infringement or misappropriation of intellectual property, breach of confidence, unauthorised access to data, or continuing unlawful conduct. Seeking such relief is not a waiver of the agreement to arbitrate and does not require the negotiation period to have elapsed. This preserves Burbn's ability to act immediately against an infringing listing or an ongoing safety risk.

20.2 Residual Jurisdiction

Where a dispute is not subject to arbitration, is excluded from arbitration, or where the agreement to arbitrate is held unenforceable in respect of a particular claim, the competent courts at Noida, Uttar Pradesh, India shall have exclusive jurisdiction over that claim, and each party irrevocably submits to that jurisdiction and waives any objection based on forum or inconvenience.

The United Nations Convention on Contracts for the International Sale of Goods does not apply and is expressly excluded. This clause survives termination or expiry of this Policy.

21. Preservation of Statutory Rights

Which means: Nothing in this document takes away a right the law gives you and does not let you sign away.

Nothing in this Policy operates to exclude, restrict, modify, or waive any right, remedy, guarantee, warranty, or protection conferred on a person by applicable law which cannot lawfully be excluded, restricted, modified, or waived, including under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Digital Personal Data Protection Act, 2023, and the Indian Contract Act, 1872.

Where any provision of this Policy would, but for this clause, have that effect, the provision applies only to the extent permitted by law and is otherwise to be read down, or if it cannot be read down, severed, without affecting the remainder. In particular, a consumer's statutory right to seek redress before a consumer commission, and a data principal's right to approach the Data Protection Board, are preserved in full and are not displaced by the arbitration provision.

22. Notices

Which means: How each side formally contacts the other, and when a notice counts as received.

Notices to Burbn must be in writing and sent to legal@scrolling.in and, where the notice commences or relates to legal proceedings, also by registered post or courier to Burbn, 503, A1 Tower, Sector 73, Noida, Uttar Pradesh, India, marked for the attention of the Legal Department. Grievances under the clause titled "Grievance Redressal and Statutory Contacts" should instead be sent to grievance@scrolling.in.

Notices to you may be given by email to the address registered on the account, by notification within the platform or the seller or creator dashboard, or by post to the address on record. It is the responsibility of the account holder to keep those details accurate and monitored.

A notice is deemed received: if sent by email, at the time of transmission, or if transmitted outside business hours, when business hours next resume; if given in-platform, on display to the recipient; and if sent by registered post or courier, on the third business day after despatch, or on proof of delivery, whichever is earlier. A notice sent to a stale, full, or unmonitored address recorded by the recipient is nonetheless validly given.

23. Electronic Record and Acceptance

Which means: This document is legally binding electronically. No physical signature is needed, and Burbn's records of your acceptance are evidence of it.

this Policy is an electronic record within the meaning of the Information Technology Act, 2000 and the rules made under it, and is a valid and enforceable contract formed by electronic means in accordance with Section 10A of the Information Technology Act, 2000. It does not require a physical or digital signature, seal, or stamp to be binding.

1. Registration for an account, indication of acceptance through any interface element provided for that purpose, or continued access to or use of the platform, each constitutes full and unconditional acceptance of this Policy.
2. Burbn maintains electronic records of acceptance, including identifiers, timestamps, document version, and the interface presented at the time. Each party agrees that such records, and any true copy or system-generated extract of them, are admissible and may be relied upon as evidence of acceptance in any arbitral or judicial proceeding, and waives any objection to admissibility founded solely on their electronic form.
3. The version of this Policy in force at the time of the relevant act or omission governs that act or omission. Burbn retains superseded versions and will make the version applicable to a given date available on request to a party with a legitimate interest in it.

24. General Provisions

Which means: The standard machinery: what survives, what can be transferred, what happens if one clause fails.

24.1 Survival

Termination or expiry of this Policy does not affect any right, obligation, or liability that accrued before it. The clauses concerning intellectual property licences already granted, confidentiality, data protection, disclaimer of warranties, limitation of liability, indemnity, set-off and recovery, grievance redressal, governing law, arbitration and jurisdiction, notices, electronic records, and this clause survive termination and continue to bind both parties. The survival of the limitation of liability clause operates for the benefit of Burbn as well as of you.

24.2 Severability

If any provision of this Policy is held invalid, illegal, or unenforceable by a court, tribunal, or competent authority, that provision shall first be read down to the minimum extent necessary to render it valid and enforceable while preserving the parties' commercial intent. Only if it cannot be read down shall it be severed, and severance shall not affect the validity or enforceability of the remainder.

24.3 No Waiver

A failure or delay in exercising a right under this Policy is not a waiver of that right, and a single or partial exercise does not preclude further exercise. A waiver is effective only if in writing and signed by an authorised representative of the waiving party, and applies only to the instance and purpose for which it is given. Burbn's forbearance in enforcing a provision against one person creates no expectation or entitlement in favour of any other.

24.4 Assignment

You may not assign, transfer, charge, sub-contract, or otherwise deal with any right or obligation under this Policy without Burbn's prior written consent. Burbn may assign or transfer this Policy in whole or in part to an affiliate, or in connection with a merger, reorganisation, or sale of all or part of its business or assets, on notice and without consent. this Policy binds and benefits each party's permitted successors and assigns.

24.5 Third Party Rights

Except as expressly provided, no person who is not a party to this Policy has any right to enforce it. Burbn's affiliates, and the vendors and third party service providers identified as intended third-party beneficiaries in Section 17 of the Terms of Service, may enforce the clauses expressed to be for their benefit, including the disclaimer of warranties, the limitation of liability, the indemnity, and the agreement to arbitrate. No consent from any such person is required to amend or terminate this Policy.

24.6 Entire Agreement

this Policy, together with the other documents in the Burbn policy set and any separately signed agreement, constitutes the entire agreement between the parties on its subject matter and supersedes all prior representations, understandings, and arrangements, whether written or oral. For the avoidance of doubt, and notwithstanding anything to the contrary, this Policy does not exclude, supersede, or disapply any other document in the Burbn policy set; those documents apply together and are reconciled by the clause titled "Order of Precedence". Nothing in this clause limits liability for fraud or fraudulent misrepresentation.

24.7 Set-Off and Recovery

Burbn may set off, withhold, deduct, or recover any amount due to it or reasonably anticipated to become due to it under this Policy — including fees, commissions, penalties, refunds, chargebacks, reversals of incorrectly credited amounts, taxes, and indemnified sums — against any amount it holds for or owes to you, including payouts, wallet balances, reserves, rewards, and incentives. Burbn will identify the basis of any set-off on request. Amounts remaining unrecovered are payable on demand and Burbn may pursue recovery through any lawful means.

24.8 Amendment

Burbn may amend this Policy. Where an amendment materially and adversely affects a party's rights, Burbn will give reasonable advance notice by email, in-platform notification, or publication, other than where an immediate change is required by law, regulatory direction, an order of a court or authority, or to address a security or safety risk, in which case the change takes effect on publication. Continued use after the effective date constitutes acceptance. A party that does not accept an amendment must cease using the platform and, where applicable, close its account before the effective date.

24.9 Language and Interpretation

The English text of this Policy prevails over any translation. The words "including", "includes", and "in particular" are illustrative and do not limit the generality of the words preceding them. A reference to a statute includes any amendment, re-enactment, or subordinate legislation made under it. The singular includes the plural. No rule of construction adverse to the drafter shall be applied by reason only of a document having been prepared by Burbn; each party has had the opportunity to obtain independent legal advice.

24.10 Compliance, Anti-Bribery, and Sanctions

Each party shall comply with all applicable anti-bribery, anti-corruption, anti-money-laundering, counter-terrorist-financing, and economic-sanctions laws, and shall not offer or accept any improper payment or advantage in connection with this Policy. Each party represents that it is not, and is not owned or controlled by, a person subject to applicable sanctions. Breach of this clause is a material breach entitling Burbn to suspend or terminate immediately.